Medical Communication Center

Get it resolved the right way the first time your customer calls.  That is the promise the Sentrx Medical Communications Center (MCC) delivers. 

 

Whether the caller is a patient, practitioner, key opinion leader, medical science liaison, or sales representative, the Sentrx MCC treats the call as an opportunity to leverage loyalty for your brand.  High quality interactions are delivered by experienced healthcare professionals, including pharmacists, nurses, and physicians, accountable for obtaining the critical information needed to fully and professionally respond to the caller’s needs. 

 

Extensive training in pharmacovigilance enables the Sentrx MCC to further differentiate our offering, with an integrated adverse event management capability.  Our Sentrx MCC team will triage and process all potential events to a submission-ready state.  By seamlessly incorporating this ability into our MCC, Sentrx delivers a focused approach to collecting accurate information when the caller is most engaged, thereby improving the caliber and quality of the case report.

 

Our MCC offers a fully functional, in-bound and out bound capability to service all callers and all requests.  Advanced telephony is scalable to meet fluctuating volumes and report on all critical performance metrics ranging from response times, abandon rates, duration, and fulfillment status.  Workflow and knowledge management is provided through ResponseTrak™, our validated proprietary tool, which ensures a highly accurate and detailed view of all contacts and access to all supporting medical data.  Our technology is bolstered with peer-reviewed medical information from hundreds of clinical guidelines and practices with databases containing thousands of health issues and disease state information including prescription and over the counter medications.  The Sentrx Medical Communications Center provides an invaluable asset to your contact management capability. 

 

Talk to Sentrx. 

 

MCC and Related Services At a Glance

Provider Referral Services
Connecting inquiries among healthcare professionals to approved referral networks

 

Survey Management
SurveyTrak™ provides a wide variety of survey options, covering all types of targets, using both closed and open/free-text responses and executed using our staff, the internet or a combination of approaches. 

 

 

 

Wade Weinzetl
Senior Director Safety Systems

Wade.weinzetl@sentrx.com